What is a Concierge?
You can recognize Clefs d’Or Concierges by golden crossed keys in the lapels of their hotel uniform. These
crossed golden keys are more than just the symbol of the organization they are the symbol of a guaranteed, quality
service.
Clefs d’Or Concierge will accommodate every guest request so long as it is morally, legally, and humanly
possible. Their services run the gamut from the mundane to the extraordinary, yet each request is fulfilled with
vigour to the guest’s full satisfaction. Concierge Clefs d’Or handle all duties with zeal: mail and messages,
recommendations and reservations, travel and meeting planning, personal shopping and professional
communications. They are also supreme social advisors, business expediters, and personal confidantes.
On those rare occasions when guests’ requests cannot be fulfilled single-handedly, Les Clefs d’Or Concierges
have the necessary back-up: a never-ending network of acquaintances, friends, and colleagues from around the
world to see to it that guests’ demands are met.
Les Clefs d’Or members have dedicated many years of hard work and training to the concierge profession. They
are pleasant and welcoming in appearance, they remain calm in a hectic environment, and they always display
integrity. Indeed, discretion is the hallmark of a Concierge Clefs d’Or.
Les Clefs d’Or Concierges have their fingers on the pulses of their cities, able to advise guests on restaurants,
night life, sporting and theatre events, sightseeing tours, shopping, etc. They can direct guests to any location, to
any product, at any time of day or night.
Les Clefs d’Or Concierges are motivated by a genuine desire to serve. They are prudent, patient, kind toward
guests and staff alike, self-confident, tenacious, persistent, adaptable, ingenious, disciplined, and flexible. The
global environment of today’s business world demands that concierges be able to converse with all travellers,
from Albania to Zaire. Many Clefs d’Or members are multilingual and most are well-versed in many cultures.
Les Clefs d’Or Concierges have worked hard to obtain their keys. Whether requesting something simple or
complex, you can be sure they are trusted resources to business travellers and vacationers alike, always keeping
guests’ safety, enjoyment, and satisfaction in mind.