The Association

About Les Clefs d’Or – The Association

Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with
approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the
world. Easily identified by the golden crossed keys on their lapels, these members are an elite fraternity, globally
connected, committed to professional development, and driven to setting new standards for guest service
With roots dating back to 1929, Les Clefs d’Or was officially founded in France in 1952, as a not-for-profit
organisation based on two pillars: Service and Friendship. Before earning the right to wear the golden keys, those
who aspire to become a member must have numerous years of experience as a hotel concierge, pass
comprehensive testing and prove beyond doubt, their ability to deliver the highest quality of service.
Serving more than 100 million guests every year, Les Clefs d’Or members fulfil an infinite variety of requests
from the everyday to the extraordinary. As lifelong professional hotel concierges, their experience, knowledge
and professional relationships make them the most reliable local experts and Ambassadors of their chosen
With every member having access to the Les Clefs d’Or global network, often meeting face-to-face at one of their
annual International Congresses, there is nowhere they cannot reach or guest request they cannot deliver.
No one knows the world like Les Clefs d’Or. From Berlin to New York City, Paris to Tokyo, and everywhere in
between, Les Clefs d’Or concierges strive to provide nothing short of inspired service.
For more information about Les Clefs d’Or, please visit